A4 Terms & Conditions
Shortages / Shipping Errors
Shortages or shipping errors must be reported within five days of receipt of shipment.
Returns
Request for returns must be made within 60 days of Invoice Date. Merchandise will not be accepted without prior approval. Absolutely no returns allowed without an RA# obtained by Customer Service. In order to ensure proper credit and to avoid delay the RA# must be clearly marked on the return shipment. All returns must comply with state health dept. regulations and must be leaned, laundered garments. All returns must be shipped prepaid. Custom orders and/or customer modified products are not subject to return at any time. All returns must be received within 30 days of RA# issue date.
ALL AUTHORIZED RETURNS SHOULD BE SENT TO:
A4- RETURN DEPARTMENT
6199 MALBURG WAY
VERNON, CA 90058
Restocking Fee
A 15% restocking fee will be charged on all return merchandise except defective goods and shipping errors.
Minimum Orders / Handling Charges
Orders totaling less than $25.00 will be charged a $5.00 handling charge. Sample orders are exempt from this fee.
Samples
Samples will be billed at 25% off catalog price. Samples may not be returned for any reason.
Same Day Shipping
Confirmed and credit approved orders received by 12:39 pm P.S.T. for in stock merchandise will generally ship the same day. Orders that call for label change will be shipped within two working days.
Customer Service / Order Desk
7:30am-4:30pm P.S.T. Monday through Friday except for national holidays.
Will Call
Orders to be picked up at the Vernon warehouse must be phoned in 4 hours prior to pick up. No walk-ins allowed. Orders need to be picked up within 3 business days, or they will be cancelled, returned to stock, ad accessed a restocking charge.
Terms
Standard terms are Net 30 with approved credit from Wells Fargo/Century. Special dating available on future booking orders only. Past due invoiced are subject to late fees as indicated on your Wells Fargo/ Century statement.
C.O.D. / Credit Cards
All C.O.D. shipments must be paid by cashiers check, money order or cash only. No company checks accepted at any time. Only Vis and Mastercard credit cards accepted. No surcharge or extra processing fee for credit card payment. No COD shipments will be processed from the two satellite warehouses.
New Accounts
The covering sales person must first approve new accounts. New account orders must be shipped C.O.D. / Credit Card. If terms are requested please allow 5 working days for a credit line to be established.
Delivery
All shipments will be shipped via UPS ground service unless otherwise specified. Expedited shipping available upon request, excess shipping charges will be the responsibility of the customer. Same day shipments cannot be guaranteed. We will do our best to ship your order within 24 hours of credit approval.
Free Freight or Fast Break Air
Free freight for all ground shipments of regular priced merchandise totaling more than $100.00. Subject to change without prior notice. Qualified Free Freight is only available to A4 accounts within the continental United States. For accounts that qualify for free freight, and want to take advantage of faster freight service, they can request “Fast-Break Air.” Your order will be shipped UPS 3-Day Air, and you will only be charged for UPS Ground Service.
Numbering Orders
All numbering orders must be faxed with detailed instructions. Numbering orders will not be taken over the phone. Once garments have been numbered the order cannot be cancelled or returned. Allow 5 business days for shipping.
Color Matching
It is not possible to achieve a perfect color match from one dye lot to another. Therefore, we cannot guarantee a perfect match from order to order, or from one fabric to another. We will make every effort to minimize shading, but on occasion it is unavoidable.